TISLife is a community-focused business that has been servicing clients in Queensland since 2015. They specialise in delivering insurance advice, with dedicated strategies to reduce risk for their diverse client base which includes small businesses and individuals.

TISLife's Managing Director, Andrew Thackeray, says the business has a passion for delivering insurance solutions that provide outstanding protection to people in the community.

"Our view is that everyone has a need for insurance. You never know what's around the corner, so it's our job to provide the right recommendations based on the client's unique circumstances. We work in a small town and have built strong relationships in the community based on a foundation of expertise and trust. If our clients are happy with their outcomes, they are more likely to recommend us to their family and friends, which helps us to grow in turn."

Providing peace of mind in challenging times

Thackeray believes the most rewarding part of the job is seeing clients benefit from tailored advice when they need it the most.

"We have seen situations when clients wanted to cancel or modify their policies because they didn't see the value. That's where my understanding of their situation and their needs comes to light. To explain the benefits of different types of cover and give them a dynamic perspective they hadn't previously considered. I have had clients who relied on the Total and Permanent Disability insurance cover we arranged, which made a world of difference to their financial position."

The benefits of a new era with Count

With more than 25 years of experience in the industry and multiple award wins for professionalism, Thackeray said the decision to partner with Count was based primarily on cultural alignment uncovered during conversations held in the exploration phase.

"I didn't agree with some of the decisions made by my previous licensee, so I went about speaking to four or five alternatives in the market. Then, an associate of mine suggested I speak to Tanya Woolnough (Count's Practice Development Manager in Queensland). From there, we had a really positive conversation and I was comfortable that Count's values aligned with mine which made the decision easy."

Thackeray believes the benefits of joining Count are already evident.

"It's early days, but the experience with Count so far has been brilliant. The team members provide high-quality service and are always willing to help. It makes a massive difference to a small business like mine that needs to operate as efficiently as possible and needs solutions turned around quickly."